Frequently Asked Questions

Who is the artist?

Desiree Grumbles is the artist and founder of Haus Western. Inspired by a love of color, Texas Hill Country ranch life, and all things cowgirl. You can read more about Desiree and her work here.

What art mediums does Haus Western use? Are originals available for sale?

Haus Western creates original digital mixed-media artworks by blending traditional artistic techniques—such as painting, drawing, and photography—with modern digital processes including compositing, color grading, and advanced retouching. The result is layered, painterly pieces rich in emotion, storytelling, and detail.

Because the original artworks are digital, they are offered exclusively as high-quality fine art prints and canvas works. Artwork is available as unframed giclée prints, framed giclée prints, and gallery-wrapped canvas, all produced with archival, museum-grade materials made to last a lifetime.

Where do you ship, and how much is shipping?

We currently ship within the continental United States and offer free shipping on all orders.

How long will it take to receive my order?

Each piece is made to order and professionally printed just for you. Please allow 3–5 business days for production, which includes printing, framing or canvas wrapping, and careful packaging.

Shipping typically takes 2–7 business days, depending on your location. West Coast orders often arrive sooner, as they’re closest to our print facility.

How do I track my order?

As soon as your order ships, you’ll receive an email with tracking details so you can follow your artwork all the way home.

Do you offer custom or larger sizes?

Yes — select pieces may be available in larger or custom sizes. If you’re looking for a specific size, feel free to email howdy@hauswestern.com with the details and your zip code, and we’ll be happy to provide a custom quote.

Please note: shipping is free for standard sizes. Shipping for custom sizes is quoted individually.

Do you take custom commissions?

Yes — we accept a limited number of custom commissions. For availability and pricing, please email howdy@hauswestern.com with your idea for a custom piece and any reference photos you’d like to share.

Custom commissions are created as original digital artworks and offered as high-quality fine art prints, along with the digital file for personal use. This allows for vibrant color, fine detail, and beautiful archival printing.

What is your return policy?

Because each piece is made to order, we do not accept returns or exchanges. However, if your order arrives damaged, simply email a photo of the damage to howdy@hauswestern.com, and we’ll send out a replacement — no stress.

Still have questions?

We’re always happy to help. Give us a holler at howdy@hauswestern.com.